Reference

Terms & Conditions for Your royal dream Account

royal dream Terms & Conditions set the rules for opening an account, using the mobile browser lobby and requesting wallet transactions.

Account rulesWallet conditionsData choicesPolicy contact
royal dream Terms & Conditions for Your royal dream Account
CONTACT ROUTES

Where To Ask About These Terms

A clear contact path matters when a rule affects your account, wallet status or access request.

Policy questions Use the contact route displayed in your account area to ask about a clause…
Wallet status When DANA, OVO, GoPay or QRIS activity needs clarification, contact us from the cashier…
Account access If phone verification or a sign-in condition blocks access, use the account help route…
ACCOUNT SAFEGUARDS

What We Do With Policy Records

The Terms & Conditions also explain how we handle records created by account access, wallet checks and policy requests.

Account details

We use the account details you submit to create access, complete phone verification and connect your requests with the correct…

Wallet records

A DANA, OVO, GoPay or QRIS receipt may be retained with the related account record when we need to confirm…

Cookies

Cookies can keep your mobile browser session connected and help us recognise account preferences during a visit.

Account security

You must protect your password, phone access and verification details, and you should sign out from shared devices.

Retention requests

We retain records only for the period needed for account administration, transaction checks, dispute handling or legal duties that apply…

Policy changes

To request a correction, raise a data question or ask how a clause affects you, quote your account phone number…

Terms & Conditions Questions Answered

These answers cover the policy points you are most likely to check before opening an account or continuing from a mobile browser. They address access, payments, account records and contact steps rather than general lobby features. If your situation is not covered, quote the relevant clause when you contact us. We can then assess the request against your account details, the transaction record and the local rules that apply.

They cover account creation, phone verification, lawful access, wallet transactions, account security, cookies, data retention and policy changes. They also explain how we handle questions about DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity connected with your account.

Access depends on local law. Before opening or using an account, you must check that access is permitted where you are located. Our Terms & Conditions apply to the account and mobile browser session only where local law permits.

Phone verification helps connect the account to the person opening it and supports account recovery or security checks. You must provide a phone number you control and keep it current. We may pause an access request when the verification detail cannot be confirmed.

Use payment details connected to you when using DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We may request a receipt or reference if ownership or status needs checking. Do not submit another person’s wallet credentials through your account.

Use the policy contact route shown inside your account and identify the field you want corrected. Include your registered phone number and a clear explanation, but do not send your password or wallet PIN. We assess correction requests under the applicable Terms & Conditions and local law.

Records may remain available for account administration, payment checks, dispute handling or legal duties. The period can depend on the record type and the rule that applies. Contact us through the account route with a specific receipt or clause if you need a retention explanation.

We publish revised wording on this page or through the account contact route and identify the affected policy area where practical. Read the new text before continuing. If you disagree or need clarification, contact us with the clause heading before taking another account or wallet action.